FAQs
Q: What services does Renoxx Behavioral Health offer?
A: We provide comprehensive behavioral health services including psychiatric evaluations, psychological therapy, medication management, substance use treatment, and virtual care. Additional programs such as ASD evaluations and neuropsychological testing will be available soon.
Q: Where are you located?
A: We are based in Maryland. You can find our address, contact details, and directions on the Contact Us page.
Q: What age groups do you serve?
A: We serve children, adolescents, adults, and seniors through personalized, age-appropriate care programs.
Q: How do I schedule an appointment?
A: You can schedule an appointment through our online contact form, call us directly, or email our care coordination team.
Q: Do you accept walk-ins?
A: We currently work by appointment only to ensure individualized attention. However, same-day availability may be offered in urgent cases—please call ahead.
Q: What should I expect during my first visit?
A: During your first appointment, we’ll review your history, conduct assessments, and work with you to create a personalized care plan.
Q: Are telehealth services available?
A: Yes! We offer secure, HIPAA-compliant telehealth options for therapy and medication management. You can access care from the comfort of your home.
Q: What do I need for a virtual appointment?
A: You’ll need a stable internet connection, a private space, and a device with audio/video capabilities (phone, tablet, or computer).
Q: Do you accept insurance?
A: Yes, we accept Medicaid and most major private insurance plans. Visit the Contact Us page to verify your eligibility.
Q: What if I don’t have insurance?
A: We offer sliding scale payment options and can discuss flexible plans during a confidential financial consultation.
Q: How do I verify my insurance coverage?
A: You can fill out the insurance verification form on our website, email us directly, or call our care team. We typically respond within 24–48 hours.
Q: Can family members be involved in treatment?
A: Absolutely. We encourage family participation through meetings, education sessions, and shared treatment planning.
Q: How do you support families with children receiving care?
A: We provide resources, family therapy, educational workshops, and coordination with schools for continuity and support.
Q: What mental health conditions do you treat?
A: We treat depression, anxiety, PTSD, bipolar disorder, ADHD, substance use disorders, and co-occurring behavioral/medical concerns.
Q: Do you offer support for individuals with developmental disorders?
A: Yes, we provide ASD evaluations and will soon offer School-Based Outpatient Services and BHT services.
Q: What if I or a loved one is in crisis?
A: If you're in immediate danger, call or text 988 for the National Suicide Prevention Lifeline or dial 911. For local psychiatric emergencies, visit your nearest ER.
Q: Do you offer emergency walk-in services?
A: While we do not offer emergency walk-in services, our team can help guide you to immediate resources or coordinate urgent telehealth care when available.
Q: What is the Partial Hospitalization Program (PHP)?
A: PHP is a structured, intensive day program offering therapeutic support as an alternative to inpatient hospitalization.
Q: What is Medication-Assisted Treatment (MAT)?
A: MAT combines counseling with medications like Suboxone to help individuals recover from substance use disorders, particularly opioid addiction.
Q: Are the “coming soon” services available yet?
A: Services like ASD Evaluations, Maryland Health Homes, and BHT Services are currently under development. Please check back soon or join our newsletter for updates.
